Get this course

EXC Onboarding → Systems

LH Group NDC (SPRK) (EX81)


Description
LH-NDC (also known as SPRK) is used for Lufthansa Group bookings that have come in via LH-NDC directly or TF-NDC. In both cases, in SPRK, you can make any further modifications to the reservation.

To whom is this course for:
>> Excellence team
>> CS Experts / Floorwalker - Coach / Team Leads

By the end of this course, you’ll be able to:

• Provide Quotes for the changes
• Confirm changes (Exchange the ticket / send out the paylink)
• Same day Cancellation (void)
• Provide cancellation quotes and process refund

Time to complete: 45 minutes

The course reviewed: 20.07.2021
Content
  • Introduction
  • Introduction to the module
  • Lh-NDC Course
  • LH-NDC (SPRK) Module
  • >> Excellence only >> Sending out e-tickets
  • Feedback
  • Survey on LH-NDC Module
Completion rules
  • You must complete the units "Introduction to the module, LH-NDC (SPRK) Module"
Back