Welcome to our Learning Hub course on navigating the top 10 changes following our recent migration.
Staying informed about procedural shifts is crucial in customer service. This course is tailored to equip our CS and Excellence teams with the essential knowledge to adapt to the transformations impacting our daily workflows. This ensures that each team member is empowered to navigate these changes confidently and effectively.

So, in this section, you'll learn:
Difference between Shanghai vs Frankfurt OMS
IM related tasks
IM statuses connected to the move to Injixo statuses.
Your name, in your signature.
Assigning an email to the Excellence Center.
IM+ New updates.

Traxx queuing to the Excellence Center
Which queue do you use for what?
Knowledge base
Airline database + all process flows and procedures.

QA Handbook & scorecard adjustments


Who is this course for?
CS & Excellence Center agents.

What can the learner do after completing the course?
Agents will achieve proficiency using IM+ in call communication with our customers.

Duration: 20 Min

Upload: 12-Apr-2024