Welcome to the learning module on handling Trustpilot reviews. In this module, you’ll learn the importance of effectively managing and responding to Trustpilot reviews, apply best practices for engaging with customer feedback on a public platform, and navigate the public opinion platform, the tool we will use to respond to reviews.

In this module, you’ll discover:
What is Trustpilot
Why it is important to reply to Trustpilot reviews
Log in and explore the Public Opinion Platform
How to handle and reply to Trustpilot reviews
What are the process guidelines
Useful Tips & Tricks for handling and replying to reviews
Practice Session

For whom is this course?
CS (Agents, QAMs, CSMs)

What can the learner do after completing the course?
After completing this course, you will be able to:
Understand the importance of handling and responding to customer reviews
Effectively manage and respond to Trustpilot reviews
Navigate the platform's features
Duration: 20 min

Upload: 04.10.2024