Welcome to the IM+ Calls Training Module
This module will walk you through IM+ Agent, providing the knowledge and skills necessary to use the IM+ calls, ensuring a smooth and efficient process.

So, in this section, you'll discover:

How to make yourself available for calls
How to answer a customer’s call
How to Transfer the call
How to make an outbound call
How to go offline.

For whom is this course?
CS & Excellence Center agents.

What can the learner do after completing the course?
Agents will achieve proficiency in using IM+ for call communication with our customers.

Duration: 15 Min

Upload: 21-Mar-2024