| Course | |||||
|---|---|---|---|---|---|
 | CS Onboarding Welcome to the IM+ Agent Training Module.
This module will walk you through IM+ Agent, providing the knowledge and skills necessary to use the IM+ tool, ensuring a smooth and efficient process.
So, in this section, you'll discover:
1) An... | ||||
 | CS Onboarding Welcome to the IM+ Calls Training Module
This module will walk you through IM+ Agent, providing the knowledge and skills necessary to use the IM+ calls, ensuring a smooth and efficient process.
So, in this section, you'll discover:
How to... | ||||
 | CS Onboarding In this course, you will explore the Knowledge Hub and learn how to navigate it to find solution articles, process flows, work instructions, quality handbooks, and airline databases for contact information and policies.
Who is this course... | ||||
 | CS Onboarding Welcome to the IM+ Chat and Whatsapp Training Module.
This module will walk you through IM+, providing the knowledge and skills necessary to use IM+ to communicate with our customers on chat and WhatsApp, ensuring a smooth and efficient... | ||||
 | CS Onboarding Introduction
In this course you will get to know the core of our company and how it is structured.
This course will take you through the overview of our website from the customer's point of view.
Why is this important?
If you understand... | ||||
| CS Onboarding Introduction
In this course you will get to know the core of our company and how it is structured.
This course will take you through the overview of our website from the customer's point of view.
Why is this important?
If you understand... | ||||
 | CS Onboarding You have reached the last part of the Customer Care starter's training - well done, you! :-)
For whom is this module?
This module is for everyone who starts working in the Customer Support team and has completed the previous Customer Care... | ||||
 | CS Onboarding |
