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CS Onboarding

Customer Care Onboarding Finalisation (Offline) (ST99)


Description
You have reached the last part of the Customer Care starter's training - well done, you! :-)

For whom is this module?
This module is for everyone who starts working in the Customer Support team and has completed the previous Customer Care onboarding modules.

What are the objectives for this module?
>> To establish that you have gained the basics of Travix Customer Care workflows (knowledge test).
>> To prepare you to work with your schedule (Injixo)
>> To explain to you the requirements of expectations (Evaluagent)

The final bonus: after this module, you can claim your very first certificate!

Duration: 2 hours
Latest update: 05.09.2022
Content
  • Did you get the basics?
  • Introduction to the test
  • Customer care onboarding assessment
  • Feedback
  • End of the Starters Training
Completion rules
  • All units must be completed
  • Leads to a certificate with a duration: Forever
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