CS Onboarding

Travix introduction (Offline) (ST01-clone)


Description
Introduction
In this course you will get to know the core of our company and how it is structured.
This course will take you through the overview of our website from the customer's point of view.

Why is this important?
If you understand how our company is organized, it be easier for you to service our customers.

For whom is this course?
This course if for all the new agents starting in customer service.

Learning Objectives
By the end of this module, you will have a good overview of the business, and you should be able to tell your friends and family what Travix is all about and even guide them through our website. So let's get started!

Duration: 70 Min

Updated: 07Oct24
Content
  • Welcome to Travix
  • Warm welcome to the CS team!
  • Let's get your started
  • The structure of Travix
  • Introduction to Travix
  • The products & websites
  • What is offered on Travix’s websites?
  • Travix Website Knowledge Check
  • Ancillary services: customer service
  • Baggage and Seats Post-sale
  • Module Feedback
  • Travix Introduction Survey
Completion rules
  • All units must be completed