CS Onboarding

Knowledge Hub (CS13)


Description
In this course, you will explore the Knowledge Hub and learn how to navigate it to find solution articles, process flows, work instructions, quality handbooks, and airline databases for contact information and policies.

Who is this course for?
CS & Excellence Center agents, TM, Traffic Managers, QAM, L&D.

What can the learner do after completing the course?
By the end of this course, you will be equipped with the skills to confidently navigate and utilise the Knowledge Hub in CS and EXC roles.

Duration: 15 Min.
Upload: 05-Apr-2024
Content
  • Working with Knowledge Hub
  • The Knowledge Hub
  • Feedback
  • Feedback Survey
Completion rules
  • All units must be completed